FAQs

PRODUCTS

What is the current lead time on orders?

Our lead-times change regularly, for a more accurate idea please contact us directly.

Contact your project manager for an up to date lead time for your order.

Do you have a showroom I can visit?

Yes, our workshop & showroom is located in Thornbury, near Bristol. Contact us to arrange a viewing at a convenient time.

We have a selection of items currently in our showroom but are also able to show you items in progress in our workshop – if you have a particular item/collection in mind let us know so that we can advise what is currently in production.

How can I place an order?

There are a couple of ways to place an order, you can either order via our website by clicking ‘Choose Size’ on the product showcase page – this will also show you the different options you can choose for your wood finish.

Or you can contact us directly via our contact form, email or call – our friendly sales team will be happy to help.

Can I see samples of the steel and oak options?

Yes, we can send a selection of samples to you so that you can make a well-informed decision. We find this helps when customers want to match their new furniture with current pieces they own.

I’ve found the perfect item online but would like it in a different size, is this possible?

Yes, many of our items can be resized to suit your requirements, please contact us with your specific sizing and the item in mind & we will provide you with a bespoke quote.

Please be aware that any changes that require additional design work may extend the lead time.

What is used to prevent the raw steel from rusting?

We use a clear powder coat on all of our steel items (even our small accessories) as this prevents rusting.

Can I choose the wood finish that I want?

Of course, this is one of the main options we wanted to offer to our customers.

We offer each variant in a number of options:

Wood type & colour (7)

Wood-style (3)

Wood distressing (5)

DELIVERY

Do you ship outside of the UK?

Yes, we offer international shipping. We have previously sent crates full of Steel Vintage furniture to Australia, the Philippines, Canada and many more.

Will my item be shipped fully assembled?

This will depend on your item, delivery service and access. All items can be dismantled if necessary but we will need to be aware of this before it leaves our workshop so that we can wrap each piece individually for protection during transport.

Can I collect my item(s) to save on delivery costs?

Yes, we do not charge for collections, however, please discuss this with your project manager – the size and weight of many of our pieces can require a forklift.

Do you offer your own delivery service?

We are able to offer delivery & installation on large orders to most addresses in the UK. Whether we use our own van & delivery driver or a trusted courier will depend on a) distance from our Bristol workshop, b) size of the order, c) our availability.

How long with the delivery take on the day?

This depends on the number & size of the items. Some pieces can be easily put together, however, some of our more complex pieces can take a little while.

Will the courier be able to assemble my new furniture for me?

With most deliveries within the UK this will be possible, but please discuss this either at the sales stage or make your project manager aware of this early on in the order process so that we can make the correct arrangements.

What delivery services do you provide?

We offer a range of delivery options, each depending on item size and location of the delivery address:

Small parcels:

• Suitable for small desk & home accessories

• Sent via 48hr delivery service

Pallet service:

• Drop off at your location only

• Items will be wrapped & loaded onto a pallet and will be left in a pre-arranged location

Courier service:

• Usually a 1-man service

• Will only be suitable if you are able to assist in unloading and installation

• Delivery to ground floor only

Collection:

• Dependent on order/item size

International freight:

• We use freight forwarding companies who will arrange collection from our workshop & delivery to your address

Find out more about international orders here.